WHAT IS YOUR WAX MADE OF?
Our wax is made of 100% soy wax. Soy candles produce a long, clean burn. The lower melting point of soy wax also prevents tunneling and residue build-up and provides a more fragrant experience than blended waxes.
DO YOU USE LEAD WICKS?
No way. The consumer Product Safety Commission (CPSC) voted unanimously to ban the manufacture and sale of lead-cored wicks and candles with lead-cored wicks in October of 2003. Scent & Fire Candle Company uses pure unbleached cotton wicks.
WHAT KIND OF FRAGRANCE OILS DO YOU USE?
Scent & Fire uses a combination of natural, essential and fragrance oils. This allows our fragrances to be very complex and diverse and gives us a wide range of raw materials to choose from when creating new and exciting fragrances. It also allows our fragrances to be more consistent from batch to batch.
ARE YOUR CANDLES ORGANIC?
Regardless of what some manufacturers may claim, no candle can actually be certified organic. (The solvents used in the hydrogenation process of any natural wax make that physically impossible). That said, our waxes are made from natural, USA grown soy beans. We are also a Certified California Green Business.
ARE YOUR PRODUCTS GLUTEN-FREE?
Yes, materials used in the manufacturing of our candles are gluten-free. Please don’t eat our candles.
DOES SCENT & FIRE TEST ON ANIMALS?
No, all of our products are vegan and cruelty-free. We do not test our products or ingredients on animals.
IS THERE A PROPER WAY TO BURN YOUR CANDLES?
Yes! A candle burn is affected by several factors including size and shape of vessel, wick, fragrance oil, temperature/draft in the room, etc. The key to achieving the perfect burn is to always allow your candle to completely liquefy across the top before blowing it out to avoid tunneling. Before each burn, make sure your wick is trimmed to ¼”. Don’t drop debris, like matches or wick trimmings, into the wax. Don’t place your burning candle on sensitive or uneven surfaces. Discontinue burning your candle when about ½” of wax remains.
IS SHIPPING FREE?
Shipping is free when you order $100 or more and ship within the 48 contiguous states. If you live outside the contiguous U.S., we offer affordable shipping rates via USPS, which are automatically calculated during checkout.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
We begin processing your order as soon as we receive it. Due to the high volume of orders and COVID-19 shipping delays, processing takes 7- 10 business days (and orders placed after 2PM PST are processed the next business day). Please note that we are not open on weekends. Orders typically deliver within 2 to 6 business days from when we ship your order, depending on the shipping option you choose. You’ll get a shipment notification email with a tracking number as soon as your package ships.
Please note, once a package is picked up and scanned in by our carrier, the shipping and delivery status is no longer within our control. We are unable to replace missing or stolen packages at this time. Please reach out directly to the courier for missing or stolen packages. We are not responsible for shipping addresses that were incorrectly entered at checkout.
DO YOU SHIP INTERNATIONALLY?
We regret that we are unable to offer international shipping at this time. Tag us @scentandfire to let us know where you live and we will work to bring Scent & Fire to you in the future!
DO YOU OFFER EXPEDITED SHIPPING?
If you need to expedite your order, please email firstname.lastname@example.org and we’ll provide you with available options.
REFUNDS, RETURNS, OR EXCHANGES
Due to the nature of our hand-crafted products and the time that it takes for production, we do not offer refunds or returns at this time. If you have an issue with your order, please email email@example.com within 72 hours of receiving your order. We will gladly offer you store credit.
CAN I CANCEL OR MAKE CHANGES TO MY ORDER?
We know how important your order is, so we aim to fulfill orders as quickly as possible! We cannot cancel or change an order once it has been placed.
I RECEIVED A DAMAGED CANDLE(S). WHAT DO I DO?
We are a team of passionate candle connoisseurs who are diligently at work packing and shipping your orders. We take precautions to pack your items to ensure safe arrival, however, damages do happen once our packages are handed off to the carrier. If your package arrives damaged, please send a photo of your unused products with the package to firstname.lastname@example.org within 24 hours of receiving your order. You will also have to file a damage claim with the shipping carrier in order to receive store credit.
DO YOU OFFER WHOLESALE PRICING?
Yes, we do offer wholesale pricing to a small amount of accounts at this time. If you’re interested in placing a wholesale order, please email email@example.com for more information.